What do you need? |
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Who to contact |
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How |
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• General Information about your benefits
• Information on your hospital, medical, vision, dental and disability benefits and claims |
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Member Service Center |
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Call 1-212-388-3500 (NYC) or 1-800-551-3225 (outside 5 NYC boroughs) 8:30 am - 5:00 pm
Monday - Friday or
Visit the walk-in center at 101 Avenue of the Americas
8:00 am - 6:00 pm
Monday – Friday |
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• To find a primary care physician
• To find participating Empire providers |
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Health Fund |
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Call 1-212-388-2174 (NYC) or 1-800-551-3225 (outside 5 NYC boroughs) or
Visit www.empireblue.com (for Empire Hospital/Medical only) |
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• To find a participating vision plan provider or participating dental plan provider
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Health Fund |
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Call 1-212-388-2174 (NYC) or 1-800-551-3225 (outside 5 NYC boroughs) |
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• To pre-certify a hospital or medical service |
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Health Services |
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Call 1-866-230-3225 |
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• To help prevent or report health insurance fraud (medical or hospital) |
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Empire Fraud Hotline |
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Call 1-800-423-7283
9:00 am - 5:00 pm
Monday - Friday |
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• Information about your prescription drug benefits, formulary listing, participating pharmacy |
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Medco |
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Call 1-800-318-7451 or
Visit www.medco.com |
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• Immediate medical advice |
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Nurses Healthline |
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Call 1-877-825-5276
24 hours a day/7 days a week |
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• Information about your life insurance plan |
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MetLife |
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Call 1-866-492-6983 |
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• Help with family and personal problems like depression, alcohol and substance abuse, divorce, etc. |
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Employee Assistance Program (EAP) |
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Call 1-800-798-2150 |
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